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Online prescription renewal up to 3 months

Complete a 2-minute form and receive your doctor’s decision within 24 hours — no video calls or clinic visits required.

Check circleOnly for prescriptions previously issued by doctors on Oladoctor
Check circlee-Prescription valid in your local pharmacy
Check circleFull refund if renewal is declined
Check circleOne approval covers up to 3 months of medication
Online prescription renewal up to 3 months

How to renew your prescription online in 3 easy steps

Save time and avoid clinic visits — get an e-prescription for up to 3 months without video calls.

How to renew your prescription online in 3 easy steps
1
Complete a 2-minute questionnaire. Provide your prescription details, dosage, and any updates on your health status.
2
Doctor reviews your request. A licensed doctor on Oladoctor evaluates your information and makes a decision within 24 hours.
3
Download your e-prescription. Once approved, your e-prescription appears in your account — use it at any local pharmacy.

Note: If you cannot provide information about a previous prescription, please book an express consultation. Psychiatric medications require a separate appointment with a psychiatrist. You’ll only be charged if the prescription is issued — otherwise, you’ll receive a full refund.

Request refill

Why choose online prescription renewal

Renew your prescription without delays — through a quick questionnaire, no video calls or clinic visits.

Only for existing prescriptions

Available exclusively for medications previously prescribed by doctors on Oladoctor.

Fast decision in 24 hours

Most requests are reviewed within a few hours, up to a maximum of one day.

Simple 2-minute questionnaire

No video calls or appointments — just complete a quick online form.

Valid e-prescription locally

Once approved, your e-prescription meets regional requirements and works at your pharmacy.

Full refund if declined

Payment is processed upfront but fully refunded if your renewal is not approved.

Coverage for up to 3 months

One approved renewal provides medication supply for up to three months without reapplying.

Note: Only previously prescribed medications may be renewed through this service. If your case requires a new diagnosis, a medication switch, or involves psychiatric drugs, a consultation will be recommended instead.

Renew your prescription online: who’s eligible & how it works

Check if you qualify, gather required documents and follow our simple process to renew your e-prescription for up to 3 months — fast, easy, no clinic visits.

Who is eligible for online prescription renewal?

Who is eligible for online prescription renewal?

Online prescription renewal is available to patients who already have an active e-prescription from doctors on Oladoctor and are following a stable medication regimen. Instead of scheduling a repeat video visit or in-person appointment, you fill out a quick questionnaire and receive a renewal decision asynchronously—saving time and money.

This service is particularly suited for long-term management of common chronic conditions, including:

  • Antihypertensives (diuretics, ACE inhibitors)
  • Lipid-lowering therapies (statins)
  • Proton pump inhibitors (omeprazole, esomeprazole)
  • Vitamin and mineral supplements (calcium + vitamin D, B12)
  • Stable asthma inhalers under maintenance dosing
With online renewal, you maintain uninterrupted treatment—even while traveling, studying abroad, or on business trips—without extra fees or clinic waits. Your renewed e-prescription is delivered directly to your email or Oladoctor account.

If you experience new symptoms or require lab monitoring or injectable medications, we recommend booking an express video consultation for a comprehensive assessment and safe treatment adjustments.

Required documents for online prescription renewal

Required documents for online prescription renewal

To expedite your online prescription renewal, attach proof of your previous prescription. Providing the right documents up front allows our doctors to verify your treatment history immediately—no follow-up questions needed.

  • E-prescription from your Oladoctor account: Download the PDF or take a screenshot of your existing e-prescription. This is the fastest and most accurate way to confirm the medication name, dosage, and issue date.
  • Pharmacy receipt or medical record excerpt: Upload a photo or scan of your paper prescription or electronic pharmacy receipt. Make sure it shows your name, the medication, and the dispensing date.
  • Medication packaging label: A clear photo of the bottle or blister pack label—with the drug name, strength, and batch number—also works. This confirms you have that exact medication.
  • Detailed description if you lack documents: If you don’t have any of the above, describe who prescribed the medication, when it was issued, how long you’ve taken it, and any side effects experienced. The more detail you provide, the faster our doctor can assess your case.
  • Speed up your renewal: Attaching all relevant documents at once can cut your review time to just a few hours, with a final decision delivered within 24 hours—so you avoid treatment gaps and clinic visits.
When to choose an express video consultation

When to choose an express video consultation

Asynchronous renewal isn’t always enough. If our doctor spots new symptoms, missing information, or unusual lab values during your questionnaire review, you’ll be invited to an express video consultation for a thorough assessment.

Ideal for medications with a narrow therapeutic window or requiring close monitoring, such as:

  • Anticoagulants (warfarin, direct oral anticoagulants)
  • Insulins & other antidiabetic agents
  • Immunosuppressants & corticosteroids
An express video visit is also recommended for first-time prescriptions or when you’re on three or more concurrent medications, so the doctor can review interactions and adjust dosages in real time.

Benefits of an express video consultation:

  • Access within hours, critical for flare-ups or urgent dose changes
  • Clear, personalized guidance and adjustment of your treatment plan
  • Immediate e-prescription and detailed follow-up schedule
When to consult a specialist

When to consult a specialist

If your medication falls under specialized therapy or requires regular clinical monitoring, opt for an online specialist consultation instead of standard prescription renewal. A specialist can review your case in depth, adjust complex dosing schedules, and manage potential drug interactions more safely than an asynchronous form.

  • Endocrinologist: For hormone treatments—such as thyroid hormones, insulin, or contraceptives—precise dose adjustments are critical. An online endocrinology consultation ensures your lab results (TSH, blood glucose) guide an optimized treatment plan.
  • Psychiatrist: Antidepressants, anxiolytics, and other psychotropic medications need ongoing evaluation of side effects and symptom progression. A psychiatrist via video can assess your mental health status and fine-tune your regimen in real time.
  • Neurologist: If you take antiepileptics or muscle relaxants, neurological symptom tracking and interaction checks are essential. An online neurology visit allows for digital assessments and immediate therapy adjustments.
  • Dermatologist, Gastroenterologist, Cardiologist: Specialists in dermatology (retinoids), gastroenterology (PPIs like omeprazole), and cardiology (statins) are available for chronic-care prescription renewals. They monitor your condition and update treatment protocols based on current clinical guidelines.
All consultations are conducted by licensed doctors on Oladoctor, following strict medical standards and local regulations.
Patients love
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5.0
Solicité una receta exprés y todo el proceso fue rápido, sencillo y eficiente. La atención fue profesional y me sentí bien atendida en todo momento. Sin duda volveré a usar el servicio cuando lo necesite. ¡Gracias!
Estela Moran
Estela Moran
GB
5.0
Very fast and I received the medicines at a cheapest price ever. Never ever in my life I had it at such a cheap price. I even didn't know that I will get such a discount with prescription.
Anastasiia
Anastasiia
PT
5.0
I had a consultation and a prescription I needed the same day I requested the service – very smooth and pleasant experience.
Kateryna Koidan
Kateryna Koidan
PT
5.0
Easy and convenient. Was traveling in Spain as a tourist and got help and a prescription in a couple of hours. Strongly recommended
Jonathan
Jonathan
PT
5.0
Amazing service. Forgot to bring my antibiotics to Portugal and sent my diagnosis from my GP app. Had a prescription sent to my phone in Portugal within 15 minutes. Only cost €19. I would give more than 5 stars if I could.
debra durrington
debra durrington
GB
5.0
I had a problem with my skin and anxiety. I scheduled an appointment for the same day. I got a great consultation, I got all the recommendations I needed and all the help and even more. Thank you!
Anton Razvodov
Anton Razvodov
ES
5.0
I put my order for prescription renovation in Portugal late in the evening on Saturday and got my new prescription in 30 minutes! Can you imagine that? That's incredible, thank you!
Anton Liasov
Anton Liasov
PT
5.0
Fast, smart. I used this service for a few months and I got high quality and full digitalization of the process. Thank you.
Daryna
Daryna
ES
5.0
Todo ha sido genial! Me han ayudado muchísimo con mi problema y estoy súper contenta. Rápidos, amables, eficientes! Si o si volveré a usar el servicio de Oladoctor!
Customer
Customer
ES
5.0
I ordered a medical certificate. The process was fast and smooth, through the personal account on a website, in my native language (Ukrainian). I will definitely return in the future if I'll have a need for medical services.
Daria
Daria
PT
5.0
I downloaded the Oladoctor Ap. Made the over the phone appointment with a very helpful doctor and received my prescription by email which I took to my nearest pharmacy here in Benidorm.
Robert Bridges
Robert Bridges
ES
5.0
This is the best medical platform that I've ever used. I booked emergency appointment in 1 hour. Thanks to doctor Andrei Popov, I got much better in 24 hours. After all treatment (7days) I feel fully healthy.
Valeriia Polishchuk
Valeriia Polishchuk
ES
5.0
This is a very fast and convenient service. At some moments it is simply irreplaceable.
Vitaly Katichev
Vitaly Katichev
ES
5.0
The consultation went well, I got answers to my questions as well as videos with exercises. That was enough to solve my problem. I recommend the platform!
Yevhenii Polishchuk
Yevhenii Polishchuk
ES
5.0
Excellent service, saving my time, getting prompt response and needed prescription.
customer
customer
CY
5.0
I was looking for where I could translate a prescription from Ukrainian to Spanish, and based on a suggestion from ChatGPT, I found that everything is very easy. You can register through your Google account, add your info...
Daryna Shcotka
Daryna Shcotka
ES

Frequently asked questions about renewing a prescription online

Find out who can renew their prescription online, what documents you need, and how long the process takes — everything you need to submit your request smoothly.

Who is eligible for online prescription renewal?
Which medications can be renewed online?
What documents are required for renewal?
How long does the renewal process take?
What happens if my renewal request is declined?
Will my e-prescription be valid in my country?
Which medications require a video consultation?

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