Online prescription refill – without an appointment

You can request an online prescription renewal if you’re already taking a medication and need to continue treatment. This includes long-term therapies for conditions like high blood pressure, anxiety, hormonal imbalance, acne, digestive issues, or nutritional deficiencies.

Instead of booking another in-person or video consultation, you can fill out a structured medical questionnaire — including the name of the medication, dosage, treatment duration, symptoms, and relevant medical history. A licensed doctor will review your request and decide whether a renewal is medically appropriate.

This method supports continuity of care while avoiding delays. If your case doesn’t meet safety criteria, the doctor may recommend a live consultation — and your fee will be fully refunded.

Many patients seek repeat prescriptions while abroad, during travel, or after relocating. If you can’t reach your regular doctor or clinic, an online renewal helps avoid gaps in treatment.

This is especially useful for digital nomads, students, or professionals in a new country. You don’t need to schedule a visit or wait days for an appointment. Just submit the questionnaire and upload proof of your existing treatment.

Doctors will review your health data and previous prescription, and issue an electronic prescription if medically justified and legally allowed in your current country.

To confirm that your medication was previously prescribed, you can upload:

• A photo or scan of your last prescription
• A discharge summary or doctor’s note
• A labeled medication package with your name and dosage

If you’re unable to provide a prescription, photo of the medication package, or a doctor’s note — please do not fill out the questionnaire. Instead, we recommend booking an express consultation or a full video appointment with a relevant specialist. If you’re unsure whom to speak to, start with a general practitioner available on the Oladoctor marketplace. The doctor will assess your case and refer you if necessary.

Your request will only be approved if the doctor is confident it meets clinical safety standards. Otherwise, you’ll receive a refund and alternative guidance.

Doctors can approve renewals for stable conditions that don’t require in-person monitoring. These include:

• Cardiovascular medications
• Antidepressants and anti-anxiety medications
• Hormonal therapy (e.g., contraception, thyroid)
• Dermatological treatments (e.g., acne creams, psoriasis meds)
• Digestive support or acid reflux treatment
• Vitamin or iron supplementation for chronic deficiencies

Medications that require regular dose adjustments, in-person monitoring, or are classified as controlled substances cannot be renewed online. If you’re unsure, submit your request — the doctor will make an informed decision. If your renewal is not approved, you’ll receive a full refund.

You can submit your renewal request at any time — including evenings or weekends. Most are reviewed within a few hours, and always within 24 hours. This avoids delays or treatment gaps that can occur when waiting for a clinic appointment.

This option is especially useful if your refill date is approaching, you’ve forgotten to book in advance, or you realise you’re out of medication while away from home.

Doctors will assess urgency, check safety criteria, and issue a prescription if appropriate. If not, you’ll get a clear explanation and recommendation on what to do next — without any hidden fees or automatic charges.