Online prescription renewal up to 3 months

Online prescription renewal is available to patients who already have an active e-prescription from doctors on Oladoctor and are following a stable medication regimen. Instead of scheduling a repeat video visit or in-person appointment, you fill out a quick questionnaire and receive a renewal decision asynchronously—saving time and money.

This service is particularly suited for long-term management of common chronic conditions, including:

• Antihypertensives (diuretics, ACE inhibitors)


• Lipid-lowering therapies (statins)


• Proton pump inhibitors (omeprazole, esomeprazole)


• Vitamin and mineral supplements (calcium + vitamin D, B12)


• Stable asthma inhalers under maintenance dosing

With online renewal, you maintain uninterrupted treatment—even while traveling, studying abroad, or on business trips—without extra fees or clinic waits. Your renewed e-prescription is delivered directly to your email or Oladoctor account.

If you experience new symptoms or require lab monitoring or injectable medications, we recommend booking an express video consultation for a comprehensive assessment and safe treatment adjustments.

To expedite your online prescription renewal, attach proof of your previous prescription. Providing the right documents up front allows our doctors to verify your treatment history immediately—no follow-up questions needed.

• E-prescription from your Oladoctor account: Download the PDF or take a screenshot of your existing e-prescription. This is the fastest and most accurate way to confirm the medication name, dosage, and issue date.


• Pharmacy receipt or medical record excerpt: Upload a photo or scan of your paper prescription or electronic pharmacy receipt. Make sure it shows your name, the medication, and the dispensing date.


• Medication packaging label: A clear photo of the bottle or blister pack label—with the drug name, strength, and batch number—also works. This confirms you have that exact medication.


• Detailed description if you lack documents: If you don’t have any of the above, describe who prescribed the medication, when it was issued, how long you’ve taken it, and any side effects experienced. The more detail you provide, the faster our doctor can assess your case.


• Speed up your renewal: Attaching all relevant documents at once can cut your review time to just a few hours, with a final decision delivered within 24 hours—so you avoid treatment gaps and clinic visits.

Asynchronous renewal isn’t always enough. If our doctor spots new symptoms, missing information, or unusual lab values during your questionnaire review, you’ll be invited to an express video consultation for a thorough assessment.

Ideal for medications with a narrow therapeutic window or requiring close monitoring, such as:

• Anticoagulants (warfarin, direct oral anticoagulants)


• Insulins & other antidiabetic agents


• Immunosuppressants & corticosteroids

An express video visit is also recommended for first-time prescriptions or when you’re on three or more concurrent medications, so the doctor can review interactions and adjust dosages in real time.

Benefits of an express video consultation:

• Access within hours, critical for flare-ups or urgent dose changes


• Clear, personalized guidance and adjustment of your treatment plan


• Immediate e-prescription and detailed follow-up schedule

If your medication falls under specialized therapy or requires regular clinical monitoring, opt for an online specialist consultation instead of standard prescription renewal. A specialist can review your case in depth, adjust complex dosing schedules, and manage potential drug interactions more safely than an asynchronous form.

• Endocrinologist: For hormone treatments—such as thyroid hormones, insulin, or contraceptives—precise dose adjustments are critical. An online endocrinology consultation ensures your lab results (TSH, blood glucose) guide an optimized treatment plan.


• Psychiatrist: Antidepressants, anxiolytics, and other psychotropic medications need ongoing evaluation of side effects and symptom progression. A psychiatrist via video can assess your mental health status and fine-tune your regimen in real time.


• Neurologist: If you take antiepileptics or muscle relaxants, neurological symptom tracking and interaction checks are essential. An online neurology visit allows for digital assessments and immediate therapy adjustments.


• Dermatologist, Gastroenterologist, Cardiologist: Specialists in dermatology (retinoids), gastroenterology (PPIs like omeprazole), and cardiology (statins) are available for chronic-care prescription renewals. They monitor your condition and update treatment protocols based on current clinical guidelines.

All consultations are conducted by doctors on Oladoctor, following strict medical standards and local regulations.