Cookie Policy – Oladoctor
1. About this Cookie Policy
This Cookie Policy explains how Oladoctor (operated by Anvy Limited, Cyprus) uses cookies and similar technologies on oladoctor.com, its country-specific domains (including, without limitation, oladoctor.it, oladoctor.pl, oladoctor.pt), as well as on patient.oladoctor.com and doctor.oladoctor.com.
Controller: Anvy Limited (Cyprus)
Contact: [email protected] (privacy), [email protected] (support)
Last updated: 19 January 2025
2. What are cookies and similar technologies
- Cookies are small text files stored on your device by a website. They can be session (deleted when you close the browser) or persistent (remain until their expiry). They may be set by first-party (Oladoctor) or third-party providers (e.g., analytics).
- Local storage (including sessionStorage) is a browser feature that stores data on your device for functionality (e.g., remembering preferences).
- Pixels/SDKs are small code fragments that enable features or measurements (e.g., page views).
- These technologies help run the Service, keep it secure, remember your choices (e.g., language/time-zone), and – only if you consent – measure usage to improve the Service.
3. Legal bases
We use strictly necessary cookies (such as session, security/CSRF and load-balancing) on the basis of Article 6(1)(b) GDPR (to provide the service you request) and/or Article 6(1)(f) GDPR (our legitimate interests in security and proper operation).
Functional preference technologies (e.g., remembering language or a persistent time-zone) are used on the basis of Article 6(1)(b) GDPR where they are set following your explicit choice; in other cases they are used only with your consent under Article 6(1)(a) GDPR.
Analytics technologies (e.g., Google Analytics, Microsoft Clarity) are used only with your consent under Article 6(1)(a) GDPR. You may withdraw consent at any time via the cookie banner/settings; withdrawal does not affect the lawfulness of processing before withdrawal.
4. Consent and management
We collect and manage consent via our cookie banner and settings. Non-essential cookies and trackers are disabled by default and run only after you opt in. You can review or withdraw your choices at any time via the banner or the “Cookie settings” link on this page (/cookie-policy) and in the site footer. Consent is recorded per browser and device. We retain consent records for 12 months.
If you withdraw or do not give consent, non-essential cookies and trackers will not run; where technically feasible, we will remove non-essential items previously set through our pages. You can also delete cookies via your browser settings.
The banner is shown to users in our European markets and supports localisation. We implement Google Consent Mode v2 so that tags reflect your choices.
5. Categories we use
- Strictly necessary. Cookies and similar technologies required to operate the Service (e.g., session/authentication, security/CSRF, load-balancing). We may store your time-zone (session-based) to display correct appointment times.
- Functional. Technologies that remember preferences (e.g., language or a persistent time-zone). Where set following your explicit choice, they are used under Article 6(1)(b); otherwise only with consent (Article 6(1)(a)).
- Analytics. Google Analytics (GA4) and Microsoft Clarity, enabled only with consent, to understand usage and improve the Service. Clarity is configured with masking to avoid capturing free-text or health information.
6. First-party cookies and local storage
We use strictly necessary first-party cookies and local-storage items to operate the Service (e.g., session/authentication, CSRF/security, load-balancing, time-zone/preferences). These items do not require consent and cannot be disabled via the banner because they are essential for the Service to function.
List and lifetimes. Cookie names and exact durations may change with updates. The authoritative list of our first-party cookies and local-storage items, including purposes and lifetimes, is maintained in the table on this page.
Cookies and local storage items used by Oladoctor:
| Name | Domain | Type | Category | Purpose | Duration |
|---|---|---|---|---|---|
| landing_session | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | Maintains authenticated session (logged-in areas). | Session |
| csrf_token | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | CSRF protection for secure form/API requests. | Session |
| timezone | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Local storage | Essential | Stores time zone to display appointment times correctly. | Up to 24 hours |
| i18n_redirected | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | Stores selected interface language/locale. | Up to 6 months |
| cookie_consent | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Local storage | Essential | Stores your cookie choices (for banner & Consent Mode). | Up to 12 months |
| initial_referrer | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Analytics (opt-in) | Saves first referrer for attribution/analytics. | Up to 6 months |
| _ga | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Analytics (opt-in) | Google Analytics identifier for aggregate usage metrics. | Up to 12 months |
| _ga_<measurement_id> | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Analytics (opt-in) | GA4 session/traffic attribution. | Up to 12 months |
| _clck | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Analytics (opt-in) | Microsoft Clarity persistent ID to improve site usability (masked). | Up to 12 months |
| _clsk | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Analytics (opt-in) | Clarity session aggregation (links multiple page views). | 24 hours |
| intercom-id-<app_id> | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | Maintains anonymous visitor ID for chat/support continuity. | Up to 9 months |
| intercom-session-<app_id> | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | Maintains session for chat/support widget. | ~1 week |
| intercom-device-id-<app_id> | .oladoctor.com, .oladoctor.it, .oladoctor.pl, .oladoctor.pt | Cookie | Essential | Identifies browser/device for chat performance and security. | Up to 9 months |
7. Third-party tools (cookies and similar technologies)
If you consent, we use analytics tools (currently Google Analytics 4 and Microsoft Clarity) to understand usage and improve the Service. We configure data-minimisation measures (e.g., masking in Clarity to avoid capturing free-text or health information). Details of the specific cookies or storage set by these providers are listed in the table on this page.
8. International transfers
Some third-party tools used on this site (e.g., analytics) may process data outside the EEA. Where such transfers occur, we rely on appropriate safeguards under the GDPR – such as adequacy decisions or the EU Standard Contractual Clauses (SCCs) – together with technical and organisational measures.
See Privacy Policy §6 (International transfers) for details. You can request information about the relevant safeguards at [email protected].
9. Retention
Cookie and storage lifetimes are defined by their purpose and provider and are shown in the table on this page. Essential items are retained only as long as necessary to provide the Service (typically session-based or short-term). Non-essential analytics items are retained according to your choices and the providers’ configurations. Consent logs are retained for 12 months.
10. How to control cookies
You can manage your preferences at any time via the cookie banner or the “Cookie settings” link on this page (/cookie-policy) and in the site footer. Consent is recorded per browser and device.
You may also block or delete cookies via your browser settings. If you block strictly necessary cookies, parts of the Service may not function correctly.
11. Changes
We may update this Cookie Policy to reflect operational, legal or regulatory changes. The updated version is effective when posted (see “Last updated” above). Material changes may be communicated via the cookie banner or on this page.
12. Contact
If you have questions about this Cookie Policy or your choices, contact our Data Protection Officer (DPO) at [email protected]. For general support, contact [email protected].
Controller: Anvy Limited, 4 Diagorou Street, Kermia Building, Office 104, 1097 Nicosia, Cyprus.